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A Study on the Effects of Word-of-Mouth on Brand Trust in Tourism Industry
 
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Department of Hospitality Management, Wu Feng University, TAIWAN, R.O.C.
 
 
Online publication date: 2017-11-22
 
 
Publication date: 2017-11-22
 
 
EURASIA J. Math., Sci Tech. Ed 2017;13(12):7995-8002
 
This article belongs to the special issue "Problems of Application Analysis in Knowledge Management and Science-Mathematics-Education".
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ABSTRACT
From the statistical data of World Tourism Organization on the number and average growth of travelers and the travel income, Asia-Pacific Region presents the best potential in tourism markets. A lot of visitors would choose to receive information through Word-of-Mouth when planning a tour. The Word-of-Mouth experiences and shared information could induce a visitor’s travel demands. It therefore becomes a primary issue for the marketing in tourism industry to understand the function of Word-of-Mouth on a visitor’s trust and employment of a tourism business brand. Taking EasyTravel as the research subject, the questionnaire survey is preceded through e-mails. With convenience sampling, total 1000 copies of questionnaires are distributed to the web members of EasyTravel, and 382 valid copies are retrieved, with the retrieval rate 38%. The research results show the significantly positive correlations between 1.Word-of-Mouth and Brand Reliability in Brand Trust and 2.Word-of-Mouth and Brand Intention in Brand Trust; besides, 3.demographic variables reveal remarkable effects on the correlations between Word-of-Mouth and Brand Trust.
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